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My printer stops during printing and no labels come out

Here we describe how to update your printer.

Is your printer getting stuck during printing with "Working" displayed on the screen?

Follow the steps below.

1, - Make sure you have activated Bluetooth and enabled Location Services for the Tendy app.

2, - Open the app and go to Devices. Then tap the settings icon in the upper right corner.

3, - Tap the text TROUBLESHOOTING 7 times, and a new menu will appear.

4, - Under the Print rate option, select "With response"

5, - After that, scroll up and select "Test Printer"

Here is a screen recording showing how it's done.

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